Support
Frequently asked questions
- How do I install the snippet? Add the one-line script to your page head.
- How do I get my API key? It is shown right after signup.
- Why do I see no events? Make sure the snippet is on the page and the page has been loaded.
- Why is my report blocked? Free plan has no AI reports; upgrade to Starter.
- What counts as a conversion? signup_started and cta_click events.
- How do I track custom events? Use the collect API with event_type=custom.
Troubleshooting
- Dashboard shows 404? Verify you are on the correct URL and not a removed page.
- Login fails? Use the sk_live_ secret key, not the public pk_live_ key.
- Usage shows 0? Events appear once the worker aggregates the stream (typically within seconds).
For urgent issues, use the support contact form below.